Frequently Asked Questions
Everything you need to know about our high-performance eyewear and service.
What makes VALLON lenses different from standard sports sunglasses?
Our lenses are engineered with proprietary V52® technology, offering superior optical clarity and impact resistance. Unlike standard plastic lenses, ours are designed to reduce eye fatigue during long days in the mountains or on the water.
How long does shipping take and which countries do you ship to?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery takes 2-4 business days within the EU and 3-7 business days for North America and the rest of the world.
What is your return policy?
We offer a 30-day free return policy for all orders. The products must be in their original, unused condition with all packaging intact. Simply visit our returns portal to generate a prepaid shipping label.
Do VALLON sunglasses come with a warranty?
Yes, all our eyewear comes with a 2-year manufacturer warranty that covers any production defects. This does not cover accidental damage or lens scratches from regular use.
Are your sunglasses sustainable?
We are committed to the environment. Many of our frames, such as the Surf Shades, are made from 100% recycled fishing nets, and we use plastic-free packaging for all our shipments.
How should I clean and maintain my sports eyewear?
To maintain the lens coatings, always use the provided microfiber pouch for cleaning. Avoid using paper towels or clothing. For salt water exposure, rinse with fresh water before wiping to prevent scratching.